Refund policy

Return & Refund Policy

Last updated: May 16, 2026

Thank you for shopping with us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase or order confirmation is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Gift cards
• Personalized or custom-made products
• Items damaged due to misuse or improper handling

3. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within several business days depending on your bank or payment provider.

4. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a tracked shipping service for returns.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with photos and order details so we can resolve the issue quickly.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us first.

7. Contact Information

For any questions regarding returns or refunds, please contact us using the contact information available on our website.